GTC

Direct links to selected information that is part of the Terms and Conditions:

> Shipping Costs
> Payment options
> Help with the ordering process
> Security and Data Protection
> Right of revocation pursuant to § 335 BGB
> Environmental Protection

Contents

1. Identity of the Contracting Partner
2. Delivery conditions
3. Delivery area
4. Transport damage / Defective goods
5. Prices
6. Payment types
7. Contract conclusion
8. Settlement of costs in the right of cancellation for user orders
9. Withdrawal policy
10. Warranty and guarantee
11. Warnings and instructions for extremely hot products
12. Disclaimer
13. Reservation of ownership
14. Place of Jurisdiction
15. Validity
16. Data Protection
17. Returns
18. Packaging Regulation
19. Seeds
20. Address / Imprint
21. Customer service contact information
22. Sale of alcohol


 

1. Identity of the Contracting Partner

Your contracting partner for all orders is the company Femundus GmbH. The complete address can be found at the end of the GTC.

2. Delivery Conditions

2.1 Delivery Conditions Germany

Our delivery conditions are valid for the dispatch to a delivery address within the Federal Republic of Germany. We charge shipping expenses of EUR 4.90 per order for shipping and handling. Deliveries are carried out by the parcel service DHL (Deutsche Post). We deliver free of charge from a goods value of 60 Euro.

The delivery time is 1-2 days. Possible exceptions can be found on the relevant product pages. In cases of delivery delays, we will inform you immediately.
In cases of non-availability of the ordered goods, we reserve the right not to deliver. In such a case, we will inform you immediately and refund any payment already received.

2.1 Delivery Conditions outside of Germany

We deliver to the following countries for a flat-rate of 8.90 Euro: All countries of the European Union
We deliver free of charge from a goods value of 90 Euro. The delivery time is 2-4 days.

We deliver to the following countries for a flat-rate of 12.90 Euro: Liechtenstein, Norway, Switzerland, UK. The delivery time is 2-4 days.

Possible exceptions can be found on the relevant product pages. In cases of delivery delays, we will inform you immediately. In cases of non-availability of the ordered goods, we reserve the right not to deliver. In such a case, we will inform you immediately and refund any payment already received.
 
3. Delivery area

We deliver only to the following countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK

4. Transport damage / Defective goods

It can happen that goods become damaged during transportation or have other defects.

In such a case, please contact our Service-Hotline ++49-6322-989482 or send us an Email to

info@chili-shop24.com

We will immediately try to find an optimal solution that takes your personal wishes into consideration

5. Prices

All prices are in Euro and include statutory VAT. 

6. Payment types

Our payment types: You can pay in advance, invoice, PayPal or direct money transfer.

Please compare the Payment options outside of the GTC for detailed information: >>Payment options

To conclude, implement or terminate this agreement, we ascertain or use probability values for your future payment behaviour. To calculate these probability values, address data is also used. The company Femundus GmbH  reserves the right to exclude certain payment types in individual cases.

7. Contract conclusion

The contract is concluded exclusively in German. The purchase contract takes effect through the automated email confirmation under

www.chili-shop24.com

Your orders are stored with us. If you lose your order documents, please contact us by email/fax/phone. We will be happy to send you a copy of your order details.

Your order will be dispatched within 24 hours of receipt of order (only Monday to Friday).
 
8. Settlement of costs in the right of cancellation for user orders

See Withdrawal policy
 

10. Warranty and guarantee 

The legal regulations apply. The period of limitations for statutory claims for defects is 2 years.

If there are special guarantees for products, your statutory warranty claims remain unaffected. Your contact person for the respective guarantee is named in the warranty provisions that accompany the ordered product. If you do not have these provisions to hand, or if it is not a technical product, please contact our Customer Service team.

If the delivered items have obvious material faults, manufacturing defects, or transport damage, please report such defects immediately to us or to the transport company delivering the items. No legal obligation for the customer exists in this regard, and it is not a prerequisite for the enforcement of claims. However, we cannot otherwise make any claims against the transport company. Compliance with the above provision does not affect your statutory claims, so long as you have ordered as a consumer for private purposes.

11. Warnings and instructions for extremely hot products

Extremely spicy/hot items are marked with security labels. Please familiarise yourself with our heat scale. Spicy and hot products must be used very carefully with regard to skin contact, contact with eyes and mucous membranes (no eye contact is particularly important!). Extremely spicy items are marked with security labels. The protection, handling and use guidelines on the packaging must be observed under all circumstances. The improper use of products may cause severe injuries! You must ensure that hot products are always kept out of the reach of children.

12. Disclaimer

If not expressly agreed, further claims of the buyer, irrespective of their legal grounds, are excluded. A liability for damages which have not arisen directly from the delivery item is excluded. Additionally, we are not liable for any lost profits or other financial damages of the buyer. This limitation of liability is void in so far as intent or gross negligence by us or our vicarious agents occurs, or the damage is due to a breach of contractual obligations or claims under §§ 1, 4 of the Product Liability Act. Furthermore, the liability limitations do not apply to damages resulting to life, body or health. In these cases, we are also liable for simple negligence of our legal representatives or our vicarious agents. Liability arising from warranty statements remains unaffected.

13. Reservation of ownership

Until payment is complete, the goods remain the property of the company Femundus GmbH.

14. Place of Jurisdiction

14.1 The place of fulfilment and jurisdiction for both parties is - insofar as the customer is a businessman - the location of our company, even for bills of exchange and cheques. 

14.2 In business dealings with end consumers within the European Union, the place of jurisdiction of the end consumer may also be applicable as long as it deals with provisions for consumer rights. If a private end consumer does not reside within the European Union, then our business location is the place of jurisdiction.
 
15. Validity

The offers on the internet are valid as long as they are presented on the internet. Possible delivery times for items are explicitly mentioned.

16. Data Protection

The handling of your address details shall be carried out in line with the provisions of the Federal German Law on Data Protection.

17. Returns

Please contact us in the event of a desired return: info@chili-shop24.com

18. Packaging regulation

In accordance with the German Packaging Ordinance, we are a licence holder with the German dual system, in our case with the company Noventiz. You can dispose of all our packaging in the dual system. We pay the disposal fees directly to Noventiz.

19. Seeds

Our seeds are offered for growing ornamental plants. All details in the article descriptions are purely additional information, i.e. information about the use of the plants in the original country of origin. We provide a germination guarantee in accordance with the statutory provisions. The germination period is indicated on the packaging. The reason for this information is the legal situation regarding seeds in Europe.

22. Sale of alcohol

For tax reasons, we do not sell alcohol outside Germany. Alcohol is only sold to customers over the age of 18. The date of birth is mandatory when ordering.

Publishing status: December 20, 2023